FAQs
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal, Amazon Pay, Shop Pay, and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
One Way Up Apparel does not offer refunds or exchanges on orders for buyer’s remorse.
One Way Up Apparel does not offer refunds or exchanges on orders for buyer’s remorse.
We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email.
No. Once an order is placed the customer or One Way Up Apparel does not have the ability to modify the customer's address. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
You will be able to reset your password by selecting the Lost Your Password link located on the Sign In page
You can change your personal details in your One Way Up Apparel account. After login, go to 'My account' to change your personal information.